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Privacy Policy
Palmetto Scoopers Pet Waste Removal
Effective Date: January 31, 2026
Last Updated: January 31, 2026
Palmetto Scoopers Pet Waste Removal (“Palmetto Scoopers,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, request services, communicate with us, or opt in to receive communications, including SMS/MMS text messages.
This Privacy Policy is designed to comply with applicable U.S. privacy laws, carrier messaging requirements, and A2P 10DLC / ACP standards, including those required by GoHighLevel, mobile carriers, and messaging partners.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information that you voluntarily provide, including but not limited to:
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Full name
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Mobile phone number
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Email address
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Service or property address
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Billing and payment information
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Account preferences and service notes
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Communications sent via phone, email, text message, or website forms
1.2 Information Collected Automatically
When you visit our website, we may automatically collect limited technical information such as:
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IP address
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Device and browser type
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Pages visited and interaction data
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Date and time stamps
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Cookies and similar tracking technologies
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
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Providing, scheduling, and managing services
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Sending appointment confirmations, reminders, and service updates
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Delivering operational, account, and billing notifications
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Responding to inquiries and customer support requests
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Sending promotional or marketing communications only where explicit consent has been provided
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Improving our services, website, and customer experience
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Complying with legal, regulatory, and contractual obligations
3. SMS / Text Messaging Privacy (A2P 10DLC / ACP Compliant)
3.1 SMS Program Description
If you provide your mobile phone number and explicitly opt in, Palmetto Scoopers may send SMS/MMS text messages, including:
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Service scheduling and appointment reminders
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Arrival notifications, delays, or service confirmations
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Billing, payment, or account-related messages
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Promotional offers, upgrades, or service enhancements (marketing messages are sent only to users who have opted in to receive marketing texts)
3.2 Consent Requirements
SMS consent is obtained only through explicit opt-in methods, such as website forms with unchecked consent checkboxes or customer-initiated text messages.
Consent is not a condition of purchase.
Message frequency varies based on service schedule and customer engagement.
Message and data rates may apply.
3.3 Opt-Out and Help
You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP or contact us using the information below.
3.4 Mobile Data Protection (Carrier-Required Disclosure)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
4. How We Share Information
We do not sell, rent, or trade personal information.
We may share information only with trusted third-party service providers strictly necessary to operate our business, including:
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Payment processors
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Customer relationship management (CRM) platforms
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Scheduling and routing software
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SMS, email, and communication service providers
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Website hosting and analytics providers
All service providers are contractually required to safeguard personal information and use it solely for authorized business purposes.
5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
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Enable essential website functionality
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Analyze site traffic and usage
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Measure marketing and advertising performance
You may control cookies through your browser settings. Disabling cookies may affect certain website features.
6. Data Security
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we take data protection seriously and regularly review our safeguards.
7. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
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Request access to personal information we maintain about you
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Request correction or deletion of your personal information
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Withdraw consent for marketing communications
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Opt out of SMS or email communications at any time
Requests may be submitted using the contact information below.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Information
Palmetto Scoopers Pet Waste Removal
📍 P.O. Box 1624, Columbia, SC 29202