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Terms of Service

Palmetto Scoopers Pet Waste Removal

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Effective Date: January 31, 2026
Last Updated: January 31, 2026

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These Terms of Service (“Terms”) govern your access to and use of the website, services, communications, and messaging programs operated by Palmetto Scoopers Pet Waste Removal (“Palmetto Scoopers,” “Company,” “we,” “us,” or “our”).

By accessing our website, submitting a form, requesting services, enrolling in a membership, or opting in to receive communications, you agree to be bound by these Terms and our Privacy Policy.

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1. Services Provided

Palmetto Scoopers provides professional pet waste removal services and related offerings, including recurring cleanups, one-time services, deodorizing treatments, and optional add-on services. Availability, pricing, and service details may vary by location and are subject to change.

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2. Eligibility

By using our services, you represent and warrant that:

  • You are at least 18 years of age

  • You have the legal authority to enter into this agreement

  • Information you provide is accurate, complete, and current

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3. Account, Scheduling, and Access

  • Clients are responsible for providing safe access to service areas.

  • Pets must be secured during service visits.

  • Missed or inaccessible visits may be skipped or rescheduled in accordance with company policy.

  • Scheduling windows may vary due to weather, route optimization, or operational needs.

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4. Payments and Billing

  • Fees are billed according to the service plan selected.

  • Payments may be processed automatically using the payment method on file.

  • Failure to maintain valid payment information may result in service suspension.

  • All fees are non-refundable unless otherwise stated in writing.

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5. Communications & Consent

5.1 General Communications

By providing your contact information, you consent to receive communications from Palmetto Scoopers related to:

  • Service scheduling and reminders

  • Appointment confirmations and updates

  • Billing and account notifications

  • Customer support responses

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6. SMS / Text Messaging Terms (A2P 10DLC / ACP Compliant)

6.1 Messaging Program Description

By opting in, you agree to receive SMS/MMS text messages from Palmetto Scoopers, which may include:

  • Service reminders and scheduling updates

  • Arrival notifications and service confirmations

  • Billing, payment, or account-related messages

  • Promotional offers, upgrades, and service announcements (marketing messages are sent only to customers who have explicitly opted in)

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6.2 Consent Requirements

  • SMS consent is obtained only through explicit opt-in methods, such as website forms with unchecked consent checkboxes or customer-initiated messages.

  • Consent is not a condition of purchase.

  • Message frequency varies.

  • Message and data rates may apply.

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6.3 Opt-Out and Help

  • Reply STOP at any time to opt out of text messages.

  • Reply HELP for assistance or contact us using the information below.

 

6.4 Carrier Compliance

Carriers are not liable for delayed or undelivered messages.

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7. Privacy and Data Use

Your use of our services is subject to our Privacy Policy, which describes how we collect, use, protect, and share personal information, including SMS opt-in data. By using our services, you acknowledge and agree to the practices described in the Privacy Policy.

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8. Acceptable Use

You agree not to:

  • Use our services for unlawful or abusive purposes

  • Interfere with service operations or communications systems

  • Attempt unauthorized access to systems or data

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9. Limitation of Liability

To the fullest extent permitted by law, Palmetto Scoopers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or communications.

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10. Indemnification

You agree to indemnify and hold harmless Palmetto Scoopers from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of services.

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11. Service Modifications and Termination

We reserve the right to:

  • Modify or discontinue services at any time

  • Update pricing or service offerings

  • Suspend or terminate service for violations of these Terms

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12. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

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13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of services constitutes acceptance of revised Terms.

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14. Contact Information

Palmetto Scoopers Pet Waste Removal
📍 P.O. Box 1624, Columbia, SC 29202
📧 palmettoscoopers@gmail.com

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